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KPI Examples & Templates Measure what matters the most and really impacts your success

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A KPI or Key Performance Indicator is a measurement that evaluates the performance of a business. It measures the success of a company at reaching its strategic and operational goals on different aspects. KPIs can be high-level, monitoring the global performance of a business, or more low-level, focusing on processes‘ or individual’s performance.

No matter which department you are in, KPIs are vital to grasp the status of your business to make the right calls. How can you tell which KPIs are relevant? Which are going to help you and which will cause distraction?

KPIs help managers gauge the effectiveness of their functions, processes, campaigns and actions. They are essential to ensure you are on track to reach organisational goals. Make informed decisions with datapine. We help you cut through the noise and see the actionable data you need. Control the act of accessing, visualising and reporting data with our first-class interface. Monitor your most significant KPIs in one place, obtain a comprehensive overview of your business and make more informed decisions.

It isn’t always easy to find the right performance indicators that will fit your department or activity. The objective is always to determine those that communicate progress in the most meaningful way. We have identified the KPI examples that are most relevant for each department and specific industry. Take advantage of our metric library and KPI templates to identify and visualise the metrics that are most important to your area of business. Below you will find the links to over 150 visual KPI examples and templates with recommendations for action and relevant showcase dashboards.

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KPIS ARE JUST THE TIP OF THE ICEBERG

COMPARE YOUR RESULTS WITH YOUR GOALS AND ALIGN YOUR NEXT MOVE

Tracking the right KPIs is a huge step forward for any company - but why stop there? With datapine, identifying is just the first step. Explore, visualise and efficiently communicate your insights across your company and induce more informed decisions enterprise-wide.

visual representation of important business KPIs

Once you have set up the right KPIs, datapine provides you a comfortable, clean interface to keep an eye on them. Our software helps you to get rid of the time consuming process of constantly having to log into databases, cross-referencing information and pulling out data from third party applications to make sure you are always up to date.

Your KPIs can be accessed in real-time, from anywhere, at any given time. We make sure that you always have the most relevant figures in front of you, whenever you need them. An enterprise-grade user management combined with several sharing concepts and scheduled automated reports empower everyone in your company to have constant access to relevant KPIs and make more informed decisions.

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Why are KPIs So Important for modern business?

Key performance indicators (KPIs) are sets of quantifiable measures that can be used to determine how effectively a company is achieving its key business objectives, thus evaluating its progress or success at reaching strategic and operational goals. Depending on which part of the business you would like to analyse, you have to select different KPIs.

For example, if you want to track the financial performance of your company, you might use the return on equity ratio. If you would like to analyse the performance of sales, you might use the lead conversion ratio. From this example it is obvious that KPIs represent detailed specifications that are used to analyse the objectives of the organization. It is essential to select the right KPI for a previously specified target in order to measure success. Since these indicators measure performance against a specific target, they help a company, department or manager to instantly react to any events that might impact the business. They also help the company to focus on a common goal.

Which different Types of KPIs exist?

Obviously there are many types of KPIs, depending on the specific target and the best indicator to measure it. The broadest distinction is to separate the different types into nonfinancial and financial KPIs. The second refers to all indicators that have to do with the cash flow, debt and assets of a company. For example, the profit margin, which measures the net profit in percentage of revenue, or the current ratio, which is the ratio of current assets to current debts. The former refers to all indicators that are not directly related to the cash flow, debt or assets of a company. A more specified distinction of KPI types is the following:

Quantitative vs Qualitative indicators: First can be expressed as a number, second use qualitative measures.

Lagging vs Leading indicators: Former indicate the source of success or failure and leading indicators are used for forecasts.

Input vs Output indicators: First measure the resources consumed for a given output and second the outcome of a process.

Process vs Actionable indicators: The former are used to measure efficiency or productivity of a specific business process and actionable indicators are mainly used by key decision makers of a company to effect change.

Another way is to distinct the different types into departmental indicators, such as indicators for sales (for example sales growth), marketing (for example return on investment) or finances (for example current ratio) like we did in our KPI examples above. To learn more check out our KPI templates for the different business departments.

There are several ways to classify the different types of indicators. The difference between all types is that they measure different performances, thus being only compatible with a specific target. The essence is to choose the right one, which measures the performance or success of your specific target the best. Thus, you have to know exactly what would like to measure.

What are common KPI Best Practices?

To choose the right indicator for your specific target can be very difficult. But there are two main KPI best practices, which help you to find the right one. A way to evaluate the relevance of a KPI is to use the SMARTER criteria (Specific, Measurable, Attainable, Relevant, Time-bound, Evaluate, Reevaluate). The long version of SMARTER means a specific objective, the measurability of the progress towards that goal, the realistic attainability of the target, the relevance of the target to your company, the time-frame for achieving the target and the continuous evaluation and reevaluation of the KPI.

The second KPI best practice is the six A´s (Aligned, Attainable, Acute, Accurate, Actionable, Alive). The six A´s mean that the indicators are aligned with your specific targets, the data, which are used for the indicators, can be easily attained, the indicators keep everyone informed (acute) about the current situation, the data used to obtain the KPIs are accurate, the insights in the business given by the indicator is actionable and the indicator should evolve with the business (alive).

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OUR COMPLETE LIST OF KPI EXAMPLES BY DEPARTMENT

Find hereafter a list of KPI examples specifically created to answer the needs of each department. All of them are compiled and visualised on professional KPI report templates that illustrate the data story every business possesses! Please click on the link of the specific department to learn more about the mentioned KPIs.

Management: Management KPIs give a strategic overview to top-managers and the C-level suite of the performance of certain parts of the business, so as to make data-driven decisions as soon as needed. Below you can find our top 8 KPI examples for the management:

  • 1) Customer Acquisition Costs
  • 2) Customer Lifetime Value
  • 3) Sales Target
  • 4) Operating Expenses Ratio
  • 5) Net Profit Margin Percentage
  • 6) Return on Assets
  • 7) Return on Equity
  • 8) P/E Ratio

Finance: Financial KPIs track the performance of a business in its cash management, expenses, sales and profits. They help stay in track with initial financial objectives. Below you can find our top 9 KPI examples for the finance department:

  • 1) Gross Profit Margin Percentage
  • 2) Operating Profit Margin Percentage
  • 3) Operating Expenses Ratios
  • 4) Net Profit Margin Percentage
  • 5) Current Ratio
  • 6) Accounts Payable Turnover Ratio
  • 7) Accounts Receivable Turnover Ratio
  • 8) Return on Assets
  • 9) Return on Equity

Sales: Sales KPIs provide you with insights on your sales process and representatives. Tracking the pipeline health, lead generation, general activity and productivity, they are essential to drive sales forward. Below you can find our top 8 KPI examples for the sales department:

  • 1) Sales Target
  • 2) ARPU
  • 3) Acquisition Cost
  • 4) CLV
  • 5) Average Sales Cycle Length
  • 6) Lead-to-Opportunity Ratio
  • 7) Opportunity-to-Win Ratio
  • 8) Lead Conversion Rate

Marketing: Marketing KPIs help you track your web performance in general and all the online campaigns you launch. They are important to give the big picture of all your online activities and determine an accurate marketing ROI. Below you can find our top 9 KPI examples for the marketing department:

  • 1) Bounce Rate
  • 2) Average Sessions Duration
  • 3) Goal Conversion Rates
  • 4) Landing Page Conversion Rates
  • 5) Click-Through-Rate (CTR)
  • 6) Cost-per-Click (CPC)
  • 7) Cost-per-Acquisition (CPA)
  • 8) Customer Life Time Value (CLTV)
  • 9) Return on Investment (ROI)

Human Resources: HR KPIs are essential to a functional human resources department that aims at improving its recruitment processes, workplace well-being as well as monitoring overall employee performance. Below you can find our top 11 KPI examples for the human resources department:

  • 1) Absenteeism Rate
  • 2) Overtime Hours
  • 3) Training Costs
  • 4) Employee Productivity
  • 5) Cost per Hire
  • 6) Recruiting Conversion Rate
  • 7) Time to Fill
  • 8) Turnover Rate
  • 9) Female to Male Ratio
  • 10) Part-Time Employees
  • 11) Average Time Stay

Service & Support: Customer service KPIs are helpful to get a holistic view of your support department, agents, as well as a 360-degree customer view. They are crucial in the process of increasing customer satisfaction. Below you can find our top 10 KPI examples for customer service teams:

  • 1) Average Response Time
  • 2) First Call Resolution
  • 3) Top Agents
  • 4) Number of Issues
  • 5) Customer Satisfaction
  • 6) Net Promoter Score
  • 7) Customer Effort Score
  • 8) Customer Retention
  • 9) Service Level
  • 10) Support Costs vs Revenue

Procurement: Procurement KPIs help in the management of the procurement department as a whole, leading to more sustainable and improving processes. They regulate costs, savings, purchases, etc. Below you can find our top 10 KPI examples for the procurement department:

  • 1) Compliance Rate
  • 2) Number of Suppliers
  • 3) Purchase Order Cycle Time
  • 4) Supplier Availability
  • 5) Supplier Defect Rate
  • 6) Lead Time
  • 7) Cost of Purchase Order
  • 8) Procurement Cost Reduction
  • 9) Procurement Cost Avoidance
  • 10) Procurement ROI

IT: IT KPIs maintain all the IT projects on track with their deliverables. Managing the constant flow of tickets and issues while keeping track of IT costs is the cornerstone of a well-functioning department. Below you can find our top 10 KPI examples for the IT department:

  • 1) Total Tickets vs Open Tickets
  • 2) Projects Delivered on Budget
  • 3) Average Handle Time
  • 4) Server Downtime
  • 5) Mean Time To Repair
  • 6) Unsolved Tickets Per Employee
  • 7) IT Support Employees per End Users
  • 8) IT ROI
  • 9) IT Costs Break Down
  • 10) IT Costs vs Revenue

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OUR COMPLETE LIST OF KPI TEMPLATES BY INDUSTRY

Likewise, you can find hereafter a list of KPI templates designed to answer the needs of different industries. They are also all gathered and visualised on business dashboards. Please click on the link of the specific industry to learn more about the mentioned KPIs.

Healthcare: Healthcare KPIs gather hospital and patient analytics to improve the facility management, the patient satisfaction levels as well as the staffing needs. It helps healthcare professional run their hospital better. Below you can find our top 8 KPI examples for the healthcare industry.

  • 1) Average Hospital Stay
  • 2) Treatment Costs
  • 3) Hospital Readmission Rates
  • 4) Patient Wait Time
  • 5) Patient Satisfaction
  • 6) Patient Safety
  • 7) ER Wait Time
  • 8) Costs By Payer

Logistics: Logistics KPIs inform you on transportation processes, warehouse operations, supply chain management and other aspects involved in the optimisation of all the logistics operations. Below you can find our top 9 KPI templates for the logistics industry:

  • 1) Shipping Time
  • 2) Order Accuracy
  • 3) Delivery Time
  • 4) Transportation Costs
  • 5) Warehousing Costs
  • 6) Number of Shipments
  • 7) Inventory Accuracyy
  • 8) Inventory Turnover
  • 9) Inventory to Sales Ratio

Manufacturing: Manufacturing KPIs are a good asset when a business wants to optimise its production quality and manage the incurred costs efficiently. Below you can find our top 10 KPI templates for the manufacturing industry:

  • 1) Production Volume
  • 2) Production Downtime
  • 3) Production Cost
  • 4) Defect Density
  • 5) Rate of Return
  • 6) Right First Time
  • 7) Asset Turnover
  • 8) Unit Costs
  • 9) Return on Assets
  • 10) Maintenance Costs

Retail: In such a fast-moving industry, retail KPIs are crucial to any business who wants to identify and understand customer trends, enhance its stock management, lower the returns and ultimately increase sales profits. Below you can find our top 11 KPI templates for the retail industry:

  • 1) Average Transaction Size
  • 2) Average Units per Customer
  • 3) Total Volume of Sales
  • 4) Back Order Rate
  • 5) Rate of Return
  • 6) Customer Retention
  • 7) Total Orders
  • 8) Total Sales by Region
  • 9) Order Status
  • 10) Perfect Order Rate
  • 11) Return Reason

Digital Media: Digital Media KPIs help online publishers assess their presence and the content they share. They are a big advantage to spot trends as they arise and answer their readers‘ expectations in a more customized way. Below you can find our top 9 KPI templates for the digital media industry:

  • 1) Top Articles by Readers
  • 2) Top Content Categories
  • 3) Subscribers by Age and Gender
  • 4) Average Clicks per Post
  • 5) Average Shares per Post
  • 6) New vs Lost Follower
  • 7) Flesch Reading Ease
  • 8) Average Comments per Article
  • 9) Story Turnaround Time

FMCG: Fast-moving consumer goods KPIs are particular in the way that they are transversal and touch several departments, from procurement to supply chain so as to optimise any strategy to meet financial goals and product quality. Below you can find our top 10 KPI examples for the FMCG industry.

  • 1) Out of Stock Rate (OOF)
  • 2) Delivered On-Time & In-Full (OTIF)
  • 3) Average Time To Sell
  • 4) Sold Products Within Freshness Date
  • 5) Cash-to-Cash Cycle Time
  • 6) Supply Chain Costs
  • 7) Supply Chain Costs vs Sales
  • 8) Carrying Cost of Inventory
  • 9) On-Shelf Availability
  • 10) Margin by Product Category

Energy: Energy KPIs help suppliers understand and manage fast-changing market demands, optimise production costs and analyse consumption patterns. That enables them to maximise profitability in the long-run. Below you can find our top 8 KPI examples for the energy industry.

  • 1) Power Cuts & Average Duration
  • 2) Consumption by Sector
  • 3) Total Shareholder Return
  • 4) Operating Cash Flow
  • 5) Production Costs
  • 6) Availability Factor
  • 7) Energy Production Distribution
  • 8) Performance Ratio

Market Research: Market Research KPIs let you analyse and visualise your research results in a meaningful way, so as to present your studies to top management or clients effectively. Below you can find our top 10 KPI examples for the market research industry.

  • 1) Unaided Brand Awareness
  • 2) Aided Brand Awareness
  • 3) Brand Image
  • 4) Celebrity Analysis
  • 5) Usage Intention
  • 6) Purchase Intention
  • 7) Willingness To Pay (WTP)
  • 8) Net Promoter Score (NPS)
  • 9) Customer Satisfaction Score (CSAT)
  • 10) Customer Effort Score (CES)

visualise AND TRACK YOUR BUSINESS KPIS WITH A FEW CLICKS

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